FAQ

Frequently Asked Questions

1. How can I place an order on your website?

To place an order, simply browse through our collection of cycling goods and accessories, select the items you want to purchase, and add them to your cart. Once you're ready, proceed to the checkout page, where you can provide your shipping details and choose a payment method to complete your order.

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal. Rest assured that all transactions on our website are secured using industry-standard encryption to protect your financial information.

3. Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you can enter your shipping address, and if we are able to ship to your location, the available shipping options and costs will be displayed.

4. What are your shipping rates and delivery times?

Shipping rates and delivery times may vary depending on the destination and the weight of the package. You can find detailed information about our shipping rates and estimated delivery times on our Shipping and Delivery page. Please note that delivery times may be subject to customs clearance procedures in some countries.

5. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

6. What is your return and refund policy?

We have a hassle-free return and refund policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a full refund or exchange. Please refer to our Returns and Refunds page for detailed instructions on how to initiate a return.

7. Are all your products covered by a warranty?

Yes, most of our products are covered by a manufacturer's warranty. The warranty period may vary depending on the product and brand. If you encounter any issues with a product covered by a warranty, please contact our customer support team, and we will assist you in resolving the matter.

8. How can I contact your customer support?

You can reach our customer support team by sending an email to wioletta@violca.com or by using the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours and provide the assistance you need.

9. Are there any discounts or promotions available?

We occasionally run special promotions and discounts on our website. To stay updated on our latest offers, be sure to subscribe to our newsletter or follow us on social media platforms. Additionally, keep an eye out for any ongoing sales or clearance events on our website.

10. Do you have a physical store where I can try out the products?

Currently, we operate solely as an online web commerce platform, and we do not have a physical store. However, we strive to provide detailed product descriptions, images, and customer reviews to help you make informed decisions about your purchases.