Shipping

Shipping policy

Effective Date: 01.08.2023

1. Introduction

Thank you for shopping at the VIOLCA store ("Store"). This Shipping Policy outlines our procedures and guidelines regarding the shipping of products to our customers.

2. Shipping Destinations

2.1. EU and UK: We offer shipping services to customers located within the European Union (EU) and the United Kingdom (UK). Please note that certain remote areas may have limited or no delivery coverage.

2.2. International Shipping: For shipping to countries outside the EU, please contact our customer support to inquire about availability and shipping options.

3. Shipping Methods and Costs

3.1. Shipping Options: We offer various shipping methods to accommodate your needs. The available shipping options will be presented during the checkout process.

3.2. Shipping Costs: Shipping costs are calculated based on several factors, including the shipping destination, package weight, dimensions, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process.

4. Order Processing Time

4.1. Order Confirmation: Once you place an order, you will receive an order confirmation email. Please review the order details carefully. If you notice any errors or need to make changes, please contact our customer support as soon as possible.

4.2. Order Processing Time: We strive to process and fulfill orders promptly. Our standard order processing time is 3-5 business days. Please note that during peak seasons or promotional periods, order processing may take longer.

5. Estimated Delivery Time

5.1. Delivery Timeframe: The estimated delivery time depends on various factors, including the shipping destination and the selected shipping method. The estimated delivery timeframe will be provided during the checkout process and in the order confirmation email.

5.2. Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as customs clearance, extreme weather conditions, or other external factors, may cause delays beyond our control. We appreciate your understanding in such situations.

6. Tracking and Order Status

6.1. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number or a link to track your package. You can use this information to monitor the progress of your shipment.

6.2. Order Status: You can also check the status of your order by logging into your account on our Store or by contacting our customer support.

7. Customs and Import Duties

7.1. Customs Regulations: For orders shipped outside the UK, your package may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. You are responsible for complying with all customs regulations and paying any additional charges. We recommend contacting your local customs office for more information.

7.2. Import Duty and Tax: The import duties or taxes, if applicable, are not included in the product price or shipping charges. These charges, if levied, are the sole responsibility of the recipient and may be collected upon delivery.

8. Shipping Restrictions

8.1. Restricted Items: Some products may be subject to shipping restrictions or regulations due to their nature, value, or destination. We comply with all applicable laws and regulations regarding restricted items. If you attempt to purchase a restricted item, we will notify you and cancel the order if necessary.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support at jakub@violca.com. We are here to assist you.